SOURCE: Google.com.au / Bing.com
Google provides a response facility to customer reviews, and many businesses take the opportunity to respond to both good and bad reviews in pursuit of monitoring customer satisfaction and improving services where necessary. However it is quite apparent that QCAT declines that opportunity.

Faith Beaumont
Nothing but a wast of months and months out of my life. We won the case but as the debtor didn't pay (QCAT don't have the ability to force payment) it had to go to the magistrates court as he has to be issued with a summons. Wasted months there as well. When the debtor refused to physically accept the summons nothing can be done. He wins. We just wasted lots more time and money on the entire process.

Paymon Aria
Do you want to break your lease? simply submit an application of financial hardship. QCAT will approve breaking you from the lease. No one checks on your income, or even if you have already sign a new lease, motives behind your action and/or your actions (if any) that you have taken to mitigate owner loss, etc.
Effectively RTA forms and agreement (i.e. fixed term lease) does not mean anything...
That simple!! Welcome to our justice system.

Sascha Cole
The entire QCAT process has been disappointing, frustrating and pointless. Extremely unhelpful customer service staff, inefficient and out dated systems that produce more paperwork than outcomes.

Do not waste your money on filing anything with QCAT, instead, find yourself a lawyer who can support you through the process. QCAT will take your money and leave you more confused and upset than before you started the whole process.

If I worked for QCAT, I'd be extremely embarrassed at their lack of support, efficiency and competency.

Maximus P
Extremely biased in favor of the applicant. Any evidences provided are overlooked by the adjudicator. Property Agents can make fake claims and invoices and without any evidences they get awarded the decision in their favour.
Certainly not a place where you can expect a fair decision.

Claire Limbrick
This is the most dysfunctional government entity I have ever come across. Little to no support, no actual help through the process, and even when the person was served with paperwork and failed to respond, still no help from QCAT. Needs a total overhaul to become even remotely useful.

Sandra Rice
QCAT need to do an internal review of their systems. Cases that are straight forward touch too many sets of hands and therefore are not handled in a timely manner. I would hope that with the advance in technology QCAT could manage their cases and system more efficiently. What a disgrace you currently are.

Chelsea
The Tennant's admitted to causing over $3, 000 worth of damages to our property. The judge agreed and stated in closing speech the damage caused was excessive but still awarded the Tennant the full bond back which is also much less than the damage they caused. All this headache, stress and time off work to travel and attend the session yet we have to experience this gross injustice of our legal system.

Nathan MacGregor
Gather 'round, children, and let me tell you the epic tale of how QCAT saved me from the clutches of my villainous landlord and his band of merry tradesmen!

It all started when my real estate informed me that painters would be descending upon my humble abode for a two-week renovation extravaganza. Little did I know, this was just the beginning of a Kafkaesque odyssey that would make Dante's Inferno look like a spa retreat.

First, the painters arrived, armed with sandpaper and a blatant disregard for basic prep work. They gleefully sanded away, blasting dust and debris into every nook and cranny of my home. Who needs windows that shut or lungs that function, right? But wait, there's more! The real estate then dropped the bombshell that a new roof was on the horizon. Silly me, I thought living in a construction zone was just a phase.

Three weeks later, with my house transformed into a post-apocalyptic wasteland, I meekly requested a mere three weeks of compensation. The landlord, in a stunning display of generosity, offered a whopping three days. Apparently, time works differently in landlord land.

But the real plot twist came when I started moving out. After hauling furniture to the curb, I returned home to find it had vanished like socks in a dryer. A magical moving fairy had taken pity on me, or so I thought. Alas, it was just my landlord, who had hired contractors to remove my belongings and then tried to stick me with the bill! The audacity!

Enter QCAT, the shining beacon of hope in this Lovecraftian nightmare. Six months later, justice was served colder than my landlord's heart. No $350 invoice for this tenant, thanks very much!

So, to my dear landlord, John, I raise a glass. Thank you for the unexpected moving service, the crash course in tenancy law, and the unforgettable memories. And to QCAT, I bow down to your wisdom, fairness, and ability to keep a straight face while listening to tales of rental woe.

10/10 would recommend QCAT to any tenant caught in the surreal web of a dodgy landlord. Trust in the tribunal, my friends, for they shall be your guiding light in the darkest of tenant times!

Dee Wallace
I took my LL to court and walked in and she had the RE there who wasn't even a part of my claim (the RE took over after). I even said I have no idea why they are here. The adjudicator had not even looked over my claim. I live in a house on a general tenancy in a grannyflat with other tenants living in the main house separated by a wall.
The house is on a normal sized block of land. I took the LL to court today due to up to 12 trades people being on the property 4 days a week for over 3 months. In court they said the property outside of the house was classed as common property so all those trades people and the owner are allowed to be there whenever they like, walking past my bathroom window where I was naked, walking past my loungeroom glass sliding doors. I am appalled that this is allowed to happen to not only me but anyone in my situation. These laws are flawed and need to be changed. I ended up with severe anxiety and had to take time off work, I also work from home and couldn't which did not even get looked at in court. I was awarded a mere $100 a week (14 weeks) for being torturered daily with industrial drills outside my lounge window and bedroom window. When I spoke to the RTA they said the LL was not allowed to do what she had done and QSTAR said the same thing yet the court said the opposite. What happened to privacy either the laws are a joke or the adjudicator is.

Elke Nurka
Adjudicator Anna Walsh is highly unprofessional and straight up rude! She did not read through any documents or evidence submitted. The real estate lied through their teeth without having to submit any evidence to back up their claims and she takes it as fact. She obviously has no idea of RTA laws or the rental market. The real estate contradicted themselves multiple times through their application and it was brushed off. All she does is scream and talk over the top of you. After reading other reviews it seems like this is normal practice for this place. It needs an overhaul.

Mira Magdi
Waste of tax payer money. They need to be disbandid. Basically Qcat is a collection of the drop kicks and losers in the legal profession. Their adjudicators are the alcoholic losers that couldn't make it in the real world. They have zero clue, don't even bother checking facts... Adjudicators arrive at the hearings unprepared some obviously have been drinking. This is Qcat an organisation rotted at its core. Best of luck with that!

Rick Barton
An they say the rich get richer and they rip of others because a system like this exits .. only $250 debt but you run around like a headless chook filling in copious amounts of paperwork. You send it back and forth to people at QCAT .. they look over it .. if it wasn't correct you would link they would know before it gets sent to the Decision makers.. but months and months later the THEIF is still Scott free and they then send you an email stating form 6 isn't correct a page hasn't been initiated.

What an absolute waste of time no fair or reasonable let along quick process to get the THEIF to Court and get a REAL decision made.

We will be back to the Wild West shortly and you wonder why people take compensation into their own hands ..

Government sweep under the carpet process. Disgusting.

Saskia Peek
My review is not about QCAT because I have not been before QCAT, however I have read many decisions relating to unlicensed building work, which all to date seem to accord with QBCC Legislation and Regulations. My review is about the justice system in general. For those who are complaining about the time it has taken, please note that our matter in the District Court took 4 years and then the District Court made errors of law and errors of fact. The District Court ordered that the low rise builder licence did not authorise the carrying out of building work on the Class 9B Assembly Building Type B Construction making the contract unenforceable requiring that the unlicensed builder pay back the entire sum paid. BUT then the District Court ordered that the unlicensed builder held a carpentry licence which authorised all of the building work other than blockwork and structural steel and ordered us to pay the unlicensed builder for trades that do not fall within the scope of work of the carpentry licence such as: plumbing and drainage, painting and decorating, electrical, roof tiling, floor and wall tiling, waterproofing, concreting more than simple form, termite management, drainage, structural landscaping (3m retaining walls), glazing and aluminium, and many more trades that was more than incidental work of another class, and ordered us to pay more than the agreed price, pay for items the unlicensed builder admitted he did not carry out or provide.

QBCC investigated the builder and found that all of the work was unlicensed under both the low rise builder licence and carpentry licence. Under the Australian Solicitor Conduct Rules the solicitors for the unlicensed builder were required to notify the Court of the QBCC decision, but withheld that information and continued to argue a different classification of the building which is a breach of rule 3 of the Australian Solicitor Conduct Rules. There needs to be an investigation by an independant and impartial investigating body, or better still panel of people including laypeople on the grounds that dishonesty is assessed by the every day person, not by a judge.

There is much more to my story, but too much to post here.

I can be found on Facebook if you need to talk because I know how painful this is, and just maybe if we all work together the squeeky wheel may get the wall. This is not OK.
wn prn
The legislation about real estate in Australia absolutely does not work!
There is a lot of problems and nobody go fix it!
For tenants in Australia absolutely no rights!
All rights have only landlords and real estate companies!
Very bad situation with renting!
If you are renting an apartment you are like in hell! You cannot finish contract! It's like modern slavery! The company can conduct inspection WHILE YOU ARE LIVING THERE! ITS ABSOLUTELY UNACCEPTABLE! The company can treat you steal your bond and you won't be able tolerate them! Everything should be changed! And all management responsible for real estate laws must be replaced!!!!!!!!

Ab Mo
I applied for an appeal in October 2022 . It is February 2024 now and I am still waiting for a hearing . I have written to every accountable!! salary collector and nothing came out of it . This is known as Cheap Justice . You eat soup as much as you can afford . Insiders of the QCAT dismiss these reviews by saying “these reviews are written by those who lost their cases" . I am writing my review to get a hearing . My point is why should it take almost two years for a hearing ? At the election time and on my voting paper I will say “ none of the above”. I have written to the attorney general as well and she failed to reply for " finding my emeil which was polite, irritating !"
Very good excuse by an authority to refuse to attend to the core of the email. She has more important things to attend to like going to the movies. I must also add that I have been a high school teacher for a long time. Don't go to teaching ,you will end up being a poor person with no real future.

Mohammad Ghavanloo
When you look at the reviews, you get the impression that the organization seems like a waste of taxpayers' money. Dealing with them is even worse. We filed a case against our builder, who is seeking more money without any valid reason. After the QBCC process, our case sat in their admin office for six weeks. Considering our loan repayment is $2K per week, it cost us $12K simply because the reception forgot to take our application to the tribunal. They simply said, 'We forgot to send it to the tribunal.' We then waited another couple of weeks until they sent directions. In the directions, they gave the other party a deadline to provide documents. The other party didn’t respond, and they mentioned that if they didn't respond, the direction would be without a hearing. After the deadline, they sent another direction to us for requested documents for a direction without a hearing. After all those deadlines, the other party finally responded. Then, the QCAT Tribunal rejected their previous direction and sent an email for an in-person hearing, which, based on the efficiency of the QCAT, takes 5-7 months. Considering the current interest rate and home loan, many builders (like our builder) are taking advantage of the slow and inefficient QCAT process to practically exploit homeowners. Long story short, we lodged our case in early June 2023, and until now (Jan 24), there is still no result.

Lainey Sharman
If I hadn't experienced it I would never have believed it.
After being defrauded by a used campervan sales company, I took my case to QCAT. They found in favour of the fraudsters. The pseudo investigation resulted in a report that displayed incompetence, bias, dishonesty (cherry picking of evidence) and opinions so ridiculous I could only conclude that corruption was at play. After losing the case, I spent around $6,000 in an attempt to make the van safe and fit for purpose, but things just kept going wrong. I sold it to a broker and as a result I was tens of thousands of dollars out of pocket. I regard QCAT as being an accessory after the fact in their determination to support this crime and criminals. I did not appeal as being done over by serious fraudsters and then by QCAT, I was devastated and not able to meet the deadline. I later complained to QCAT, the Justice Department and the Justice Minister but it seems QCAT is a protected species. I consider them an absolute disgrace and in my 72 years I have never seen anything like this from any other government body.

Noni U
Where do I start. My Queensland Human Rights Commission matter was referred to QCAT in early March 2023. There are countless issues I have regarding QCAT - ranging from the Tribunal ignoring or failing to respond to emails, to QCAT allowing the Respondents (Brisbane City Council and 3 of its staff) to lawyer up against me (as a disabled Applicant).

But by far the worst and most distressing issue is having my medical evidence from my Specialist and GP ignored for some two and a half months by QCAT in regards to the Compulsory Conference format.

On 13 August 2023 I submitted medical evidence which stated that the current format for Compulsory Conference was NOT recommended due to my significant illnesses, and that the recommended format be a Shuttle conference format (ie correspondence, rather than phone / in-person). QCAT had these letters from mid August 2023 but did NOTHING despite my numerous written reminders and re-sending the medical evidence. This remained the case til October 27th.

On 25 October 2023 I was DIRECTED to attend the Compulsory Conference still on 27 October 2023, and granted leave to appear by telephone (not via Shuttle format, as recommended by my treatment providers back in August). The Directive from QCAT further stated I must inform the Tribunal in writing whether I intended to appear at the Compulsory Conference via telephone or in-person by 4pm on 26 October 2023. I kid you not!

Failing to attend the Compulsory Conference as directed wasn’t an option I was prepared to take, so I remained highly distressed and in pain, including the morning of 27 October 2023 as I sat with my husband with paperwork and my laptop on our dining table with a phone and a recording device (I'm in Queensland, so that's legal). Had barely slept, was medicated for severe pain and mental health issues, and extremely unwell with an emergency medical appointment booked because I was anticipating a medical breakdown / possible hospitalisation that day.

Did I say that the Respondents were planning 3 Lawyers and (who I believe to be) a Barrister for that Compulsory Conference as well as the 3 individually named Respondents! QCAT had allowed them to lawyer up! 7 people on the other end of that phone call (on the Respondents' side), plus the QCAT Member! On my end was just me and my husband (as my support person).

When the phone rang at a bit after the designated time of 9:15am on 27 October 2023, it was QCAT. I was to wait while they finished linking the conference call. I told them to call us back, I was too unwell to sit on hold and was extremely anxious and in pain. QCAT did call us back. When the QCAT Member called, well, someone finally must have looked at my file and seen the medical evidence from mid August 2023 recommending a Shuttle format for the Compulsory Conference. After some 2 and half months of absolute nightmarish distress, pain and worry, QCAT had decided to make the Compulsory Conference as was recommended by my treatment team – SHUTTLE Compulsory Conference.

I was subsequently Directed to now go to a Shuttle Conference format and provided time to respond to that – not 27 October 2023 but now by 15 January 2024 with dates going to early June 2024. Well, it shouldn't have taken that long to change the format, that's disgustingly wrong and shows what I believe to be a lack of adequate staffing by QCAT to address correspondence or at least intimidation towards me (perhaps to have me drop the matter because I was so stressed - and I reckon any reasonable person reading my case would reach the same conclusion). That morning of 27 October 2023 I was a basket-case - sitting with my husband consoling me through a migraine and intense pain/distress, crying and then being told by the Member of the change to a Shuttle conference format. Not even last minute, it was during the actual Compulsory Conference phone call that I found out about this. Just not good enough!

How fair is it to have Respondents from Council lawyer up against a disabled Applicant. How is that in the interests of justice? It's not!

Rita Sanfilippo
Worst service ever. Called twice and whilst waiting the call was disengaged both times - at different wait listed times.
I do not believe any public servant is working in this office.
All working from home - please stay well , because if this is the service you get at a hospital...it could be disastrous

Pauidae Kim
Very rude poor customer service i have a appointment 130pm by phone it never happened i rang Qcat stop told me i have to wait 90mins and i asked her why do not you mention it might take 90mins she just hung up

Jay Spyve
What a joke.
The wait times are insane. 52 weeks for settlement for commercial.
They now dont even call you to fix an application they send you a text saying “call this number” you call the number and you’re 50th in the queue. Good luck. The system is extremely broken.


Nada
Sad to see a Member who works for a Gov Agency, she is paid by us tax payers and acts so unprofessionally! The hearing was scheduled by phone with a very short notice despite the previous notice advised me to attend physically. The QCAT Member was quite rude, didn't want to hear my side of story and at some points cut me off. Is this the fairness QCAT is trying to achieve?
The Member who dealt with my matter needs to be reminded to treat people equally, show unbiased behaviour through the whole process and courtesy. The hearing conducted via phone calls to both parties. At some stage, I could not hear the Member clearly and I asked her to repeat her sentence. Instead, she angrily replied "I just said that!" SHAME she showed this level of professionalism and rudeness. It was also recorded, as a matter of fact! It is not to do I lost or won the case. I actually got something out of my case. However the way it was handled and extremely lengthy process, DEFINITELY 0 STAR from me!!!


Hongying Dong
I am extremely disappointed with the Australian judicial system. After a year of preparing evidence, during the trial, Judge Le Mass completely disregarded the evidence I had prepared and showed absurd favoritism towards the defendant's ridiculous assumptions. I repeatedly attempted to present more evidence to him but was consistently interrupted, and I was only allowed to speak when presenting the initial facts of the case. Because I refused to accept the defendant's offer of only 1/10th of the compensation amount, adjudicator Le Mass ultimately ruled in favor of the defendant, ordering them not to pay a single cent in compensation. I was utterly shocked. The defendant themselves acknowledged their wrongdoing and were willing to compensate me $5000 AUD, but Judge Le Mass rejected my request for any compensation at all. I was given virtually no opportunity to defend myself, and I felt a complete lack of respect. I have no more resources, time, or energy to appeal this decision, and I don't know how to recover the losses I have suffered. These so-called professionals, funded by taxpayers, treated their responsibilities in a crude and insensitive manner, and it's truly distressing.

Tim Hickey
Lodged.a complaint with qcat about David wright house removers. Months later their senior member Brown still has done nothing. I was told to supply details by beginning of September and wright was to do same but 2 months later Brown has allowed it to be ignored by wright. Brown refused to answer emails and messages. An investigation into the person's involved needs.to be undertaken . Also another is they charge fraudulent amount for a review of a decision about getting text messages from your phone coy and they are fully aware phone companies do not hold text messages. So to charge you is taking money under false pretences

Anne E
I had put in an application to QCAT as my former landlord would not return my bond, based on false allegations and the landlord did not lodge the bond with the RTA. The ex landlord then mentioned the false allegations at my QCAT hearing and the adjudicator took his words into consideration and said this made the matter not so straightforward. The adjudicator did not make any directions in relation to the bond.

Rafael Narimisa - (suspect stooge)
Queensland Civil and Administrative Tribunal (QCAT) in Brisbane plays a crucial role in resolving various disputes and matters. The tribunal's efficiency and commitment to fair and impartial decisions are commendable. The streamlined processes and accessibility contribute to a positive experience for those seeking resolution. The professionalism of the staff and the tribunal's dedication to justice make QCAT a valuable institution for dispute resolution in Brisbane.

Nadja
Don't waste your time or money. First you have to provide the same forms again and again certified by a JP of course, pay a fee, make more copies. Then the case gets dismissed for not showing for a hearing despite it saying that a decision will be made if you re there or not. This whole situation has already cost me so much time and money that i could not afford another day off work, petrol and parking into the city (2 hour drive each way). It should have been clearly stated that attendance in person is mandatory.
When I reached out to clarify communications from them before, I was met with arrogance and "We are not allowed to tell you what it means". Wow.

My advise - save your money and time and handle situations yourself. This is a waste of both.

XxBonBonX
Don’t expect them to do their job especially when real estates are concerned they failed to send out a notice to appear to my parents, my parents were taking their previous real estate to QCAT as the real estate committed fraud by providing photos of a different houses to back up their claim to keep all of their bond. Every time they tried to find out what was going on and when the case would be held they were given the run around and now it’s too late they now owe an extra $900 and are on the pension it’s an absolute disgraceful system.

John McCabe
I provided more than enough information in regards to my case. Colour photos, descriptions and estimates of parts of my vehicle damaged by unqualified and unsupervised workers. The tribunal was not interested in the sub par and illegal work undertaken which led to damage to my vehicle which could and should have been avoided. They also were not interested in hearing the evidence I had that proved the respondent had lied on numerous occasions. Numerous parts were also stolen out of my engine bay but the tribunal took the word of the respondent over my own, purely because he was a mechanic and I wasn't. Very disappointed in the system. Justice was definitely not achieved and the months of work I had put in a total waste of time. A waste of taxpayers time and money.

Alexandra Stricklen
I had a hearing the year before last against one of my clients who refused to pay for the good I had agreed on making for her. The member was very calm, straight to the point and sharp. He listened to both sides, saw our evidences and made a quick decision that she needed to pay me everything in full. I felt very grateful with what happened and how QCAT acted. Very fair and efficient. I will recommend it to anyone if you know you are in the right. Just dress nicely, turn up professionally, stay calm and have clear and succinct evidence, you will have a great start.

Andrea Weatherill
QCAT is corrupt. The first thing complainants should ask is "Does the Member/Adjudicator have an associations with a party". If so, they must disclose or recuse themselves from the case. My experience exposed both (two hearings) Adjudicators had (private) school associations with the respondent (car dealership) I brought a claim against. I didn't win despite my case being a text book example of major vehicle failure (according to Consume Law) and right to refund. QCAT is corrupt. Hold them to account. You (taxpayers) pay for it.

Nick Long
Absolutely disgusting. I was a landlord to a previous Tennant who left substantial damage to the property. The adjudication took approx 3 minutes. At no point was my evidence allowed to be shown or my case presented despite having substantial information to counter my former housemates claims. Never again. My advise is to seek out a solicitor that deals with these issues. Yes, it may set you back financially, but it is the principal of the matter.

Lily Zhao
It is a waste of my time to seek justice and waste of tax payer's money for those working for NCAT.
I just found out my dispute with my agent who didn't mange my property properly and cost my loss was dismissed. I was extremely surprised as my case seemed to be so straight forward. The bond paid by previous tenant was for 4 weeks, but my agent didn't notify me of the rental arrears after 5.5 weeks! That is more than 4 weeks bond. The negligence from the agent cost my loss but QCAT dismissed my case. What can I say!? No doubt so many of my friends warned me that it would be a waste to seek justice from QCAT.

Anthony Hislop
Really good! I dealt with the girls on the desk who were very charming and helpful. My matter was resolved speedily before a hearing, so all happy. It would not of been fixed without serving those documents though, unfortunately. So yeah, QCAT works well in my opinion.

Alloxy Dahlia
An absolute waste of time, money and emotional turmoil. Justice not only will not be done; but judges will happily judge and stereotype you based on appearance. They will sit there and berate you for defending yourself while allowing you to be consistently spoken over the top of. This place is a joke, and justice will not be done. Don’t bother.

Chris
Truly abysmal. Lets do a quick recap on the mission of QCAT:

"To actively resolve disputes in a way that is fair, just, accessible, quick and inexpensive."

I have had the wrong case notes sent to me. Multiple dates moved with no explanation. Followed every escalation path in QCAT to resolve this in an expedient manner and had utterly inane responses all the way up to the ministers office.

My case took approximately 6 months for a hearing and has not progressed since (another 6 months). Call and try to get an update? That takes 90 minutes, and generally the answer is - "that's how long things take". Nothing about QCAT is "quick" or "just". Truly a waste of tax payers’ money.

Alex Kostowski
Utterly useless organisation. Not only is everything so convoluted and confusing but trying to find information is so difficult. Tried to go through the website to get the form to make a "small claims" claim, finally find the link to the form after 15 minutes of digging through 4 different pages. Click the link and get a big pop up "Page Not Found" - How does this page not exist? Surely there are plenty of QLD people trying to make claims. So I have to call, sit on hold for 40 minutes and then they say "Hmmm yeah that's strange, Don't worry, I'll text you a link to the form." I ask to have it sent via email because who wants to fill out a legal document on their phone?!?!? That was about 6 hours ago and still no email. No form to fill in. No way to make a claim unless I call again and wait another 45 minutes.

Libby Dells
Qcat have a rotten center, biassed to favour the applicant. Without looking at the law and only placing opinion based rulings, while egnoring facts and the law. A kangaroo court. It does not stand as a respectable tribunal and is seen as joke between practising professional lawyers. I would strongly suggest Appealing if you find you get unlucky with a adjudicator that fails to look at evidence and the law. And only places opinion and their unfounded,chauvinistic or racial beliefs to gain a ruling. If they fail to not look at the law, then they have failed to do their job and is not providing a exeptable service to the public. These types of adjudicators need to be removed from the system.

GeorgeC
Currently the laws do not protect the owners against violent, or possible violence that will occur from a renter. A lot of times the renters are angry and impossible to deal with, and QCAT leaves the owner who needs help to avoid violence in a no win situation and the owner has to figure someway to resovle the issue by themselves. this is a toothless organisation with no power to do anything unless they are guaranteed to win of course. looks good on the record for them

Ann
My request for in person hearing was denied despite seriousness of the case. Adjudicator then permitted Respondent to be represented by a lawyer in BREACH OF THE ACT when it is a tenancy dispute. Real Estate agency must have known the Adjudicator was going to allow it !!!!!! Also, the Adjudicator did NOT require Respondents to take an Oath! Was this known also? Evidence provided by me of secondary unlicensed property managers engaging in unlicensed real estate activity on the property (managing entire complex).This evidence was also ignored by QCAT Adjudicator despite it being a crime to operate without a real estate license in qLD !!! My case was "dismissed" with NONE of this evidence caught on tape as Adjudicator would not/did not discuss it despite it being in written evidence. Case clearly scuttled so no evidence on tape if there was ever an appeal. Perversion of course of justice??? Un-named QCAT Adjudicator ! Are unscrupulous real estate operators being protected in QLD? How?


Brad Gardner
CAUTION – Read this before you pay any money to QCAT.

I made an application to QCAT and depending on how much you are claiming in your minor debt dispute determines the fee you need to pay to QCAT. In my case $346 was the application fee.

If QCAT consider that they don’t have jurisdiction to hear your case, they will keep the fee. They will NOT refund your fees and they will decide this without you going to a hearing or mediation they will just say we can’t look at that and keep your fees and dismiss your case.

If you complain to the Attorney General’s Office they will fob you off back to QCAT, usual Government round robin.

You are better off making an application claiming $1 then when QCAT register your application email them to make a determination whether they have jurisdiction or not.
If they don’t then you’ve lost your money but at least not a huge fee. If they do have jurisdiction AND you have got a Confirmation email from them you can increase the application amount and pay the appropriate fee.
Don’t put in an application for a high amount until you do this or you will lose your fees.
Money for nothing. A legal scam by QCAT.
Oh and there's the usual incompetence that goes with an organization that scams you on top of the company that has already scammed you.

Courtney J
QCAT is an absolute joke of a system. We went through QCAT because our landlord refused to return our deposit despite us leaving the house in immaculate condition. The only reason the landlord was keeping our rent was because she wanted vengeance for us breaking the lease early - this is a woman that we had to file a police report against because she was showing up at the property without permission and unannounced, and even harassed our soon to be landlords. We did everything by the book, including invested countless hours in photographing our evidence and making copies available for every person present. Our landlord showed up with a photo album containing pictures of items we had never seen before as her "evidence" for claims she never made until the day of our QCAT hearing. The judges at QCAT actually copied the pictures for her and gave them to us, meanwhile refusing to watch a 5 minute video that we made upon exiting the property, which would have cleared everything up because every claim she made was refuted in the video. They also did not look at any of our evidence and became annoyed and wanted us to hurry up when we tried to get them to look at our evidence. At one point, the judges agreed with us that the images she had of some curtains did not match the images of "damaged curtains" that she was claiming we did. The most absurd of her claims was that we broke a key in the door, so she had to replace every lock in the house and wanted us to compensate her for it. Yet, as I pointed out, she never claimed that a key was missing until that moment - there was no mention of a missing key upon the exit report and we had pictures and video of all of the keys being left on the counter upon our exit, as well as proof in the video that the door unlocked and locked. The judges seemed to be on our side, until suddenly at the end they weren't. They ended the case saying that "clearly, someone is lying and why would our landlord lie?". Um, to take our money, perhaps?! And that was it - they sided with her in full. I would NOT recommend going through QCAT.

John Litt
Absolute disgrace of a public service. If you are applying for a minor civil dispute I urge you not to make the mistake of paying or trying with this corrupt court. They have used Covid as a excuse to add a further 7 months to the usual hearing time. If you do decide to wait 14 months for your hearing they will waive the case, or send a mediocre mediator in which no one ever attends. Not to mention they blatantly lie, as their proceedings hold no legality. Another legal scam set up by the government, which provides no justice whatsoever. I paid $215 for the filling fee, which just went to waste. I urge anyone to avoid this scam, and instead apply for the Magistrates court directly for a hearing. They aren't the best either, but you've got a much stronger chance of justice there.


John Smith
NO STARS. Qcat staff responses to questions 99% of the time are "i don't know" and Qcat favour businesses, so don't waste your time. I had overwhelming evidence and statements from other businesses plus more than 25 plus photos of the damage or jobs not done properly(which are also on my google maps profile) which proved a strong case against Lowrys Auto Body Repairs in Gladstone, and yet once again Qcat favour the business. We need a REAL court to handle these cases, not rookies.

Katie Arnold
Customer service is appalling.
The call back was one one ring and than just just hung up.
Disgraceful.

Jayden
Absolutely disgusting customer service. Lady hung up on me after I called her a lazy prick.

Gwenda Baker
This has been a deplorable experience. I phoned QCAT and was told I was 60 in the queue. So I waited it out for 45 minutes until I was number 1 in the Queue. Then guess what ! was hung up on. As if my time isn’t important. How can Queenslanders resolve anything. Appalling!!!!!!

An Participant
Very prejudice against people with disabilities. Corrupt organisation.

Gwenda Baker
This has been a deplorable experience. I phoned QCAT and was told I was 60 in the queue. So I waited it out for 45 minutes until I was number 1 in the Queue. Then guess what ! was hung up on. As if my time isn’t important. How can Queenslanders resolve anything. Appalling!!!!!!

stevie blake
QCAT is a waste of time energy and money!!!!!!
Our dispute was with trees on council land structurally damaging our property. I have no idea why QCAT is available to the public If they are not willing to help people with genuine concerns for their properties.

GeorgieC
currently the laws do not protect the owners against violent, or possible violence that will occur from a renter. A lot of times the renters are angry and impossible to deal with, and QCAT leaves the owner who needs help to avoid violence …More

Michael Stephens
Awesome stuff, when I need information, I got it ASAP. No problems, these negative comments. Please don’t make a personal choice, though. I do respect the comments, qcat is doing the best to make sure everyone’s please with the outcome,

Anthony Hislop
Really good! I dealt with the girls on the desk who were very charming and helpful. My matter was resolved speedily before a hearing, so all happy. It would not of been fixed without serving those documents though, unfortunately. So yeah, QCAT works well in my opinion.

Sandeep Salunke
My first time experience was seamless... much better than I expected.

Zoi Bantouna
Worst experience ever owner claimed a damaged kitchen 6 days after end of lease no evidence provided but award compensation.

Mitchell Storrie
their callback service is a bit of a joke. calls you back for literally 2 seconds then hangs up.

Liz C
Useless as anything don’t waste your time or money with QCAT

Li Yu
QCAT really cannot understand the landlord’s perspective. Following the flood event, not only did we had to pay for the insurance excess, clean up and dealing with insurance. We also had to give rent compensation to the tenants based on the order. This is very unfair. This is why landlords are getting out of this market.

Eli LOVENTO
This place are a joke look on my pic
Open case on 8/21 over 640 days no one contact you call and say this on process what a joke and you pay qcat 200$ for what

cobux
Not very great management

Nick Long
Absolutely disgusting. I was a landlord to a previous Tennant who left substantial damage to the property. The adjudication took approx 3 minutes. At no point was my evidence allowed to be shown or my case presented despite having substantial information to counter my former housemates claims. Never again. My advise is to seek out a solicitor that deals with these issues. Yes, it may set you back financially, but it is the principal of the matter.

John Smith
NO STARS. Qcat staff responses to questions 99% of the time are "i don't know" and Qcat favour businesses, so don't waste your time. I had overwhelming evidence and statements from other businesses plus more than 25 plus photos of the damage or jobs not done properly(which are also on my google maps profile) which proved a strong case against Lowrys Auto Body Repairs in Gladstone, and yet once again Qcat favour the business. We need a REAL court to handle these cases, not rookies.

Mitchell Storrie
Are these people allowed to re-open applications for hearing when you live interstate, and have not been served documents for grounds of re-opening the matter (in person). pretty sure the act states if you live interstate they have to serve you.

Andrea Weatherill
QCAT is corrupt. The first thing complainants should ask is "Does the Member/Adjudicator have an associations with a party". If so, they must disclose or recuse themselves from the case. My experience exposed both (two hearings) Adjudicators had (private) school associations with the respondent (car dealership) I brought a claim against. I didn't win despite my case being a text book example of major vehicle failure (according to Consumer Law) and right to refund. QCAT is corrupt. Hold them to account. You (taxpayers) pay for it.

Daniel Rhodes
The single worst organization/public service to exist on planet Earth. You simply will not be able to fathom the incompetence within. I mark my words.

Helen Tran
Hi, QCAT can't do anything, tenants don't need pay rent, don't need pay water consumption, don't need pay City Council Rates. Tenants have rights to keep all their money for their disposal stuffs such as clothes, toys, games ,tv, furniture and take away foods or restaurants or holidays . Tenants don't need to save money, just spend all money because RTA , QCAT and governments always beside tenants and take care tenants even they have rights to damage property.

Sheryl Hellen
Waiting over 6 months to find out if my documentation is approved. Not one person from any departmental area has bothered to contact me either by phone or email. Irrespective of the fact I have sent numerous emails to no effect. Can’t believe we are paying their wages. A disgrace!

Ann Williams
My request for in person hearing was denied despite seriousness of the case. Adjudicator then permitted Respondent to be represented by a lawyer in BREACH OF THE ACT when it is a tenancy dispute. Real Estate agency must have known the Adjudicator was going to allow it !!!!!! Also, the Adjudicator did NOT require Respondents to take an Oath! Was this known also? Evidence provided by me of secondary unlicensed property managers engaging in unlicensed real estate activity on the property (managing entire complex).This evidence was also ignored by QCAT Adjudicator despite it being a crime to operate without a real estate license in qLD !!! My case was "dismissed" with NONE of this evidence caught on tape as Adjudicator would not/did not discuss it despite it being in written evidence. Case clearly scuttled so no evidence on tape if there was ever an appeal. Perversion of course of justice??? Un-named QCAT Adjudicator ! Are unscrupulous real estate operators being protected in QLD? How?

Michael Mangelakis
As a seasoned veteran agent of more than 28 years I find this organization a complete waste of time and energy. Matters heard by pretend, old, no idea people who act as ajudicators meanhwile being paid by tax payers money to lay judgement on a piece of paper that is actually worthless and doesn't actaully hold any weight. It is time all matters that renters, or landlords and agents look at other ways to resolve matters. Maybe it is time to disolve the RTA & QCAT who just park people in chairs, pay them high wages, but are useless in their roles and lets put everything in the hands of the Office of Fair Trading. 1 Department to handle all complaints or matters, no matter what type and who work or act under all laws of QLD.

Jackie Buttress
Possibly the RUDEST staff to ever work in a Courthouse. Superrrrr unhelpful. Will tell you that you can’t lodge something in that format but never actually give you any direction or assistance as to how to do it properly.

Jennifer McConnell
QCAT is a toothless tiger. They in no way contribute to society or justice for anyone and are not accountable for anything they do (or dont do) or say. Absolute waste of mine and other tax payers money

Karen McGrat
No point in going to QCAT for justice over rental properties as a tenant. The system is in favour of the landlord as it's clear the adjudicators also have rental properties so they want to deny basic human rights to tenants. If you want justice, you need to take it into your own hands.

Lily Zhao
It is a waste of my time to seek justice and waste of tax payer's money for those working for NCAT.
I just found out my dispute with my agent who didn't mange my property properly and cost my loss was dismissed. I was extremely surprised as my case seemed to be so straight forward. The bond paid by previous tenant was for 4 weeks, but my agent didn't notify me of the rental arrears after 5.5 weeks! That is more than 4 weeks bond. The negligence from the agent cost my loss but QCAT dismissed my case. What can I say!? No doubt so many of my friends warned me that it would be a waste to seek justice from QCAT.

John Litt
Absolute disgrace of a public service. If you are applying for a minor civil dispute I urge you not to make the mistake of paying or trying with this corrupt court. They have used Covid as a excuse to add a further 7 months to the usual hearing time. If you do decide to wait 14 months for your hearing they will waive the case, or send a mediocre mediator in which no one ever attends. Not to mention they blatantly lie, as their proceedings hold no legality. Another legal scam set up by the government, which provides no justice whatsoever. I paid $215 for the filling fee, which just went to waste. I urge anyone to avoid this scam, and instead apply for the Magistrates court directly for a hearing. They aren't the best either, but you've got a much stronger chance of justice there.

Sean McDine
I have just been booted from my premesis for no good reason and just read your reviews. So I WARN YOU NOW,
IF YOU EVEN THINK ABOUT TREATING ME WITH DISRESPECT OR ARE UNFAIR/BIAS TOWARDS COMPASS HOUSING IN ANY WAY I WILL BE SEEKING DAMAGES IN THR CIVIL COURTS! I want this dealt with fairly and professionally.

Josephine Mackey
The adjudicators are unprofessional. They call you a Liar, they tell you you are too aggressive.
Honestly, these adjudicators need full length mirrors to look at themselves and realize that they are the ones acting unprofessionally.
Who do they think they are?
They have no right to sit in personal judgement of anyone. They are there to adjudicate and use the law to do so. They are not there to caste judgement. They are soooo arrogant and condescending. I am appalled that as a tax payer this is the best that QCAT can offer bearing in mind that my taxes pay these "upstarts" wages.
21.02.22 Adjudicators are now calling "tax depreciation" an advantage that the landlord has and that tenants shouldn't have to pay for damaged walls as the landlord receives the tax depreciation on walls etc. throughout the property.
Tax depreciation is available for people that are prepared to invest in a property and make it available for rent. If the Australian Govt did not allow depreciation, then a property may not be available for a tenant to rent. This could well result in a momentous housing shortage.
The REIQ and landlords were both opposing Labors' wanting to introduce the removal of tax depreciation over the past 2 years.
If we deter the landlord from taking advantage of the tax laws around investment properties then it will be on our heads if the rental pool is reduced.
At the end of the day, If a person invests into a property they are entitled to expect a return on their investment not loose on that investment because a tenant has done damage that they should repair.

Nun Ya
Unprofessional judgement and so rude!!! Talked down to me to where I was in tears because it seemed the person hearing my case was listening more to the lying property manager who has clearly gone through this sort of thing on multiple occasions, I had so much evidence that someone without knowing anything about the law would have sided with me, qcat your an unfair system and it really needs to change get people in there with a little more compassion to people who clearly have anxiety when it comes to things like this

Theresa Stone
Such a waste of time. Adjudicator was rude and uncaring. Save yourself time and money and go to a lawyer.

Richie Low
Poor administrative service. The member didn't take into account all evidence in our case, allowed the adults lawyer to hold back evidence, only allowing my lawyer 10mins to review the evidence. Kangaroo court system. Not in the interests of both parties.

Susan Carpenter
We have always been very happy with QCAT in dealing with our Minor Debt applications. We wouldn't get paid by some people if we didn't use this service. Thank you QCAT!

Des Dorothy
As a consumer you won't get justice from QCAT because they are biased to the business & ignore evidence, but the small claims process puts the ripoff business name on public record & that is a win for everyone especially their future customers.
Note: you can also *appeal a decision through QCAT but there are strict timeframes, & *make a complaint against an adjudicator "to enable improvement of QCAT’s performance." Use every legal path available to you.. & it may help someone else in the future too.

Pleiadian
If you have a tenant that does not want to move out save your time and go to a magistrate court instead. You have been warned. Qcat will only make you loose your time and it will take double time to evict any bum from your expensive and hard earned house.

Christopher Ashford
QCAT run their own race. They do not operate on law and legal precedent, they run on feelings & emotions. Decisions/Directions aren't enforceable by QCAT.

Bhagwant Singh (Rao)
They are absolutely biased and do one sided communication!!and All about real estate agents. They listened there version and make up there mind based on there stories.abysmal

Kamalpreet Kaur
They wont even hear to the tenants point of view..only listen to agents. We had to pay for los of 4 week of rent even though house was sold in a week. Total waste of money.

Jasa Rakus
2 years of waiting, endless phone conversations, mediations, hearings to still not have a decision. Not sure in what fantasy is this a "faster and easier way for dispute resolution". As a tax payer, i want my money back :)

Conrad Sebastian
The outcome had been determined (and written) even before the hearing. The hearing is just show business for public servants. A complete waste of time and public resources. May as well build a colosseum and determine outcomes Gladiator style with two opponents and throw a lion in for good measure.
You would get a much fairer result. (one star too many)

Adam
Absolutely shocking, wouldnt reccomend to anyone ever. Going through QCAT made things worse and took a ridiculous amount of time when all the evidence was there for everyone to see. Would give no stars if i could.

Brett Vowles
Qcat is a hopeless system, waste of tax payer money

Shelley Hedley
poor performance, dont listen to the case, decisions made in advance

Brad Gardner
CAUTION – Read this before you pay any money to QCAT.
I made an application to QCAT and depending on how much you are claiming in your minor debt dispute determines the fee you need to pay to QCAT. In my case $346 was the application fee.
If QCAT consider that they don’t have jurisdiction to hear your case, they will keep the fee. They will NOT refund your fees and they will decide this without you going to a hearing or mediation they will just say we can’t look at that and keep your fees and dismiss your case.
If you complain to the Attorney General’s Office they will fob you off back to QCAT, usual Government round robin.
You are better off making an application claiming $1 then when QCAT register your application email them to make a determination whether they have jurisdiction or not.
If they don’t then you’ve lost your money but at least not a huge fee. If they do have jurisdiction AND you have got a Confirmation email from them you can increase the application amount and pay the appropriate fee.
Don’t put in an application for a high amount until you do this or you will lose your fees.
Money for nothing. A legal scam by QCAT.
Oh and there's the usual incompetence that goes with an organization that scams you on top of the company that has already scammed you.

Jaxon Barnz
the door hit me on the way in and this marshmallow of a person jumped on me. Then I got kicked out by QCAT because it was my fault. :(

Alexandra Sticklen
I had a hearing the year before last against one of my clients who refused to pay for the good I had agreed on making for her. The member was very calm, straight to the point and sharp. He listened to both sides, saw our evidences and made a quick decision that she needed to pay me everything in full. I felt very grateful with what happened and how QCAT acted. Very fair and efficient. I will recommend it to anyone if you know you are in the right. Just dress nicely, turn up professionally, stay calm and have clear and succinct evidence, you will have a great start.

Honest Review
What a Disgusting Organisation, "Cheap, Quick access to Justice" totally miss leading, this entire department including the Minister should be sacked, they treat the Public with Contempt. The so called Members are disjointed from reality showing no empathy or common-sense whatsoever. The public are expected to know every aspect of law, supply expert evidence then if these prima dona feel up to the task its any persons guess which way your case will be determined. Forget QCAT, a total waste of tax payer’s money.

Jared F
Extraordinary. The 'Judge Judy' adjudicator found it amusing to question me (full time tertiary student/parent) as to why I didn't get a job (during lockdown) to pay off our rent in arrears, rather than investigate why we given a Notice To Leave (and told to expect new applicant inspections) during the Covid moratorium, why our initial letter to the owner requesting rent freeze was blocked, and why a reference from previous building management to cite perfect 2 year tenancy prior to Covid, all blocked by Stockwell. Don't rent with Stockwell Pty Ltd, and dont expect a fair hearing from QCAT. Judy Judy wanted us to be evicted immediately, but we negotiated to get 6 weeks to find home - at Xmas time, and we have 3 year old to care for. Extraordinary clear bias in favour of Stockwell, via a humiliating and interrogative process.
My advice is to dress well as impressions are important, to do your homework ie talk to RTA and get help from QSTARS, remember to bring a hardcopy of all your supporting documents, and expect the 'judge' to have little knowledge of ans show little interest in your case. You DON'T have to answer the invasive, personal questions if you don't want to, and you DON'T have to feel pressured to agree to their demands. If you know are in the right then fight for it, and if you still lose, do so with dignity. Its a rigged game, one may even suppose bribery here, but you might get lucky with a judge that hasn't completed shunned their own humanity and common decency. Based on my own farcical experience, I feel decidedly cynical. Just remember, your dignity is a greater prize.

Thor
No stars!!! Truly horrible!!! QCAT does not have the best interests of Applicants and victims in mind. They are unfair, biased, prejudiced and unsympathetic. Everything bad other reviewers have said about QCAT is completely correct. It is a waste of time and money. There should be a Tribunal to make complaints about QCAT to. QCAT discriminates against and victimises the people who go to them for help about complaints in contravention of the Anti-Discrimination Act 1991. It really is unbelievable. But it is Queensland afterall. Move to another state.

Kris Anon
Adjudicators don't review submissions and seem to pluck outcomes from the wind rather than relying on evidence or law. If you can avoid, AVOID!!!!

Vanya M
No stars. Very dysfunctional and unfair agency. Judges ignore important evidence and just dismiss cases based on their own personal opinion, not the law. There is no legal justice through QCAT.

Chris
Truly abysmal. Lets do a quick recap on the mission of QCAT:
"To actively resolve disputes in a way that is fair, just, accessible, quick and inexpensive."
I have had the wrong case notes sent to me. Multiple dates moved with no explanation. Followed every escalation path in QCAT to resolve this in an expedient manner and had utterly inane responses all the way up to the ministers office.
My case took approximately 6 months for a hearing and has not progressed since (another 6 months). Call and try to get an update? That takes 90 minutes, and generally the answer is - "that's how long things take". Nothing about QCAT is "quick" or "just". Truly a waste of tax payers’ money.

Harlyn Dakota Paislee
I had a qcat hearing today against Ian weigh vs consumer had sufficient evidential material however upon phone call they did not have all material consequencley was misconplacement do not go through these people you just get no where bar going in circles over and over I had pulled out and now going to courts as I believe you get more of a chance to be heard .

Brad Smith
I lodged a claim through QCAT against a motor vehicle dealership that had clearly ripped me off more than $400 and it was referred to the Maroochydore branch. I submitted independent evidence from a third party to support my claim. The respondent had nothing and could not refute my evidence. The "member" ruled that there was "insufficient evidence" in a nervous voice and dismissed "both" parties claims? This is outrageous because only I had lodged a claim and only I had submitted solid evidence. I asked for the reasons for the decision and they sent me a CD with a recording of the member simply saying "insufficient evidence" with absolutely no explanation. This tribunal is corrupt and the member knew the car dealer so ruled in their favour. Don't bother using this tribunal since it is corrupt and they will take your application fee and do nothing for consumers. Queensland has become a state notorious for corruption in all its government departments and legal judiciaries.

Riverside Organics
Our telephone mediator (due to COVID) created extra conflict by getting both sides to talk about issues that were not in dispute rather than looking for what was in agreement and starting from that point of agreement. Alternativey they could have talked to each side separately to ensure the parties knew everything they needed to know to make a good decision - given that as it turned out the mediator wasn't making the decision themselves. Then the mediator just kept repeating ad nauseum 'if you don't agree (with each other) it'll go to the Magistrates Court and take (varying numbers) of years to be resolved' and left us to fight it out while they maintained their 'many years to go to Magistrate's Court' manta in the background. Would have been better to skip all the QCAT palava and go straight to the Magistrates Court in the first place if one was looking for a fair decision to be made. Our mediator did not seem to have absorbed any conflict resolution training they may have received or maybe they are not trained?

Brenton Morris
Qcat dont let me do what I what my life theirs the take away things because they think they are helping

Mart Mart
Property manager used all the tricks including wrong addresses, random case law and not bringing his staff so adjudicator had insufficient evidence to do anything.

Chloe
I have called a QCAT twice regarding a joint administration application and spent at least 20 minutes per phone call being informed on everything and anything I may have needed to know. I have found QCAT absolutely fantastic and would recommend to anyone who had any queries. I couldn't find anyone who would or could assist me in my enquiries as they involved a transfer across borders and neither state it seemed could give me an answer, nevertheless any information regarding it at all. Thankfully I got onto QCAT and found everything I needed to know.

SIOBHAINE WARD
We used QCAT and the RTA for assistance after renting a property with Mr Peter Baines - 8 Chichester Dr Arundel Qld. We paid $1120.00 for a full bond clean for this house we had rented for just over 2 years. The landlords said we did not leave the house in a required standard of cleanliness and they wanted another full bond clean. Peter Baines had also taken 2 auto payments from us for the rent after our lease had terminated due to my father having cancer and not being able to cancel. I went to court and had so many photos , emails copy of receipts and evidence that the judge saw,Peter showed up with bad quality photos and a few receipts . The judge was not only rude but completely sided with Peter Baines and he was told to simply return our over paid rent , he got no fine for holding on to $1450.00 of our money for 4 months. This was a joke and i believe the judge had all ready made up his mind and could not be bothered to hear our side. Peter Baines got almost everything he wanted and walked out with a smile and I felt sick, no justice renters are seen as scum even though we are paying huge rents. The one star is only because I can not post with out it. I feel as if renters have no one that stands up for them and the the RTA can do nothing to help you and it was a stressful waste of time.

Michael Klug
Better to go straight to Supreme Court. Don't waste your time and money here.

Brad Horton
Very unprofessional and biased...the sitting 'member' obviously doesn't have the skills needed to go further ie Supreme Court, so just sits there in his ill fitting suit mindlessly nodding throughout case, with his mind already made up before proceedings begin...add QCATs egotistical and narcissistic 'expert witnesses' and you have a recipe for disaster from the get go...waste of time and resources...corrupt to the core.

Brock Alexander
They don't take on un-paid wages disputes with employers. They take your money though they don't advise you that there's a jurisdictional issue regarding wages.

Hunney Harris
Inconsistent rules & proceedures when submitting claims and responding. I am now having to get a 3rd decision amended due to an internal mistake.

Jacob Brown
Although I respect the adjudicators diligence during our hearing, I am astounded that in 2020, they would not accept high-definition CCTV footage (being 'digital evidence') proving my case, from my phone or on USB; then have the audacity to say 'in lieu of an (honest) eyewitness statement, the burden of proof is on you' and not award me the compensation for property damage.
Very disappointed in this archaic judgement.

Mia Xu
It is completely waste of time, waited 6 months to the hearing, the judge was completely on the agency side. They claimed the entire bond and got what they wanted! Tenants are on the weaker side and there are no justice for them.

Xavs Theorys
I have personally had a good experience there with a magistrate. However there are too many JPs handing out judgements instead of magistrates.

Francis Hart
An hour for a pickup call typical

Geoff Linfoot
Don’t waste your time and money with this totally hopeless, extremely unprofessional and incompetent department. Each time I called I received a different story. At one stage they cc’d sensitive information to the respondent.
I flew back from interstate work just to attend the tribunal hearing. 1 hour before the hearing was due to commence, I was informed it was dismissed because it wasn’t in QCATs jurisdiction.
What an absolute joke.
This department and these people would never survive in the real world. Stop wasting taxpayers funds and close this department.

MTB 50 PLUS
QCAT Tribunal Hearing debacle / unprofessional. I took a tenant to the tribunal for repeated Rent Breaches (6 in 12 months) and other Breaches of their Tenancy Agreement. The Member who sat on the court hearing didn't know the correct Act / Regulation and made an incorrect decision. I tried to bring this to the attention of the QCAT President so the Member is aware of his mistake but I was told I had to Appeal - even though I made it clear I didn't want to Appeal. The QCAT process of Complaint / Appeal needs to be looked at, they force you to go down the Appeal process which costs $340.00 How can the QCAT President allow one of his Members to continue to make decisions at tribunal hearings when he clearly doesn't know the correct law. If I could give zero (0) stars I would - the whole process has been a bad experience with no assistance from QCAT President!!

Funny Bunny
Very unepic service

N R
I had a very interesting unbelievable experience today. I took two parties who rent out car for relocations to hearing as they had failed to provide us with a safe car as they had promised . The photos of the car were provided and the car owner admitted the car wasn’t in a legal condition to drive. They then lied and said they had found another car for me and I refused to take it. No one asked them why in the first place they provided a car which wasn’t roadworthy. Only because they were two and I was one, two oath against one, the case was refused. My original intention was to stop them giving an unsafe service to public. Unfortunately, they are now even more encouraged as they have now found a way to get around it....They now lie together to win. Happy providing unsafe public service!!!!!

Eagle Eyes
One word...Corrupt.

G.S Ali
How things have been going recently in the department of law and Justice. If someone has committed a murder and all the evidence proof their crime they sent free even if there is a verbal record of their admission of crim it will not be considered as a sufficient evidence. Similarly if any industry for instance a Real Estate or an insurances company make an allegation to take your money without an accurate evidence, then there allegations will be considered as a true claim. so if they own you a thousand dollars and claim for a million dollars, then the court will issue an order against you to pay them what ever they claim for regardless your evidence but regarding their no evidence .

Olive Grove
Qcat don't comply to their own legislation

Leanne Stavrou
Terrible and unfair experience. The tribunal adjudicator is not a lawyer, yet ruled on contract law issues. Then she stated that the tenancy act is only a guide and landlords can get away with not following what the RTA advises. Allowed the real estate agent multiple chances to produce information when they were clearly unprepared and took their word on things they couldn't produce evidence for. QCAT is a joke

Colin Frey
You win the court case. Get a piece of paper. And that is are far as it goes! Pathetic service. Not only have I not been paid my $7,000.00 but also out of pocket from Qcat costs & bailiff costs!! No refund from Qcat. They didn't want to know anymore.

Rental Trends
No stars. Tenant lodged an application on 19.07.18. QCAT posted the application to us 17.10.18 along with the hearing date of the 06.11.18.
Australia Post delivered to our PO Box 24.10.18. The legislation states that we have 28 days in which to respond to the application.
Because we have not had the 28 days to respond we have asked for an adjournment. Adjournment declined!
I really believe that this government department needs to be made more accountable. Between adjudicators not agreeing in the depreciation percentages on items that have been damaged by a tenant to the contradictory decisions that are constantly being made, trying to work in with QCAT is proving to be incredibly biased against agent/landlord.

Karen Chisholm
This would be a great JP service in the CBD, if it was confidential! A few weeks after going here to get my will signed, a friend who heard this through the Brisbane grapevine, said to me, "So you are going to leave your money to xyz" The female JP who viewed my will is the only person who knows & should know this information. I am furious.

Brian Evans
I was unfortunately away overseas when Dean Alan Munro initiated a QCAT claim relating to his publisher who is a dear friend of mine. I do feel that the QCAT system is not setup to accommodate people who are emotionally stricken, unwell or by way of not able to produce paperwork as the courts insist. There should be support for these people to assist with correct collection of evidence and paperwork etc. Ordinary innocent people can not afford the cost of legal representation. And for this they are inadvertently denied real justice.

William Tonker
Hopeless is how i'd best describe QCAT.

Matt Price
What a total waste of time and money.
The adjudicator was stupid, useless and downright ignorant. Advise that the adjudicator learn the law prior to being put into such a position. She advised the insurance company should be responsible for chasing unpaid invoice. Isn’t that the purpose of having QCAT? What a joke. Lost my faith in this body and legal justice in general.

Peter Berman
If I could give a lower review I would.
We had an open and shut case today. I am the landlord. My tenant gave notice and then did not pay rent from that day forward (ie. did not pay rent up to the end of their lease).
The judge today decided to not award me the rent that they owe me!!!!!!!!!!!!!!!!!!!!!!!!!!
THERE WAS NO JUDGEMENT INVOLVED IN THIS CASE ITS SIMPLE MATHS!!!!!! IF YOU RENT A PROPERTY YOU HAVE TO PAY RENT UNTIL THE END OF YOUR LEASE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
I just rang up to complain and QCAT hung up on me!!!!!!
If anyone knows how to report QCAT please tell me or are they immune to any recourse for mistakes they make???????
Go to hell QCAT.

James Berman
My tenants didn't pay their rent up until the end of their lease. QCAT returned their bond in entirety so obviously I was furious. We are taking the tenants to court (well supposedly...) over this ridiculously simple dispute that doesn't even need a court hearing and QCAT has just delayed the proceedings AGAIN!!! I HAVE BEEN WAITING 2 YEARS FOR THIS TO GO TO COURT OVER AN OPEN AND SHUT CASE!!!!!!! I HAVE HAD ABSOLUTELY DESPICABLE AND REPREHENSIBLE TREATMENT THAT IS UNACCEPTABLE AND UNFORGIVABLE. The entire QCAT organisation should be shut down and a new court system built from scratch with none of the current staff or employees involved in any way whatsoever.

Ander Estruch
I just went to pay a visit to the Justice of the Peace. Please do yourself a favor and go to another one. I just had to certify a few documents and the JP made it impossible. Disgusting treat, a simple process became something so hard to deal with. I want to believe he is not like this and he just had a bad day.

Ruben “Zedz9676”
They shouted me a free cat when my cat went missing and we had to start a case.

Laurie Prentice
What a waste of resources dealing with QCAT. 12 months and $15,000 later with a straight forward, black and white case and still no result. The Family Law Court is going Federal. There must be an alternative solution to this pathetic tribunal system.

Amy Nyhan
If I could rate less than 1 I would. Don't waste your time and money, even if you have a black and white case. I literally had all the evidence in the world and even addmitance from the manger of the real estate that they didn't do their job. The whole time the "judge" was saying he preferred my evidence etc and very last minute sided with the realestate/homeowner. The biggest joke I've ever witnessed and as for justice... QCAT should be disgusted. What's the point in having you, if you aren't actually there to help those who have been screwed royally. Siding with those NOT following LAWS AND REGULATIONS just reflects how much of a joke you really are QCAT

Stephen Garbett
Unbelievable with written formal information, but unqualified to really help anyone with the basics, one needs to be a Qualified Lawyer/Solicitor to properly understand what they say…, you are much better off seeking your own legal representation

Amanda Langley
Accepts unsubstantiated evidence from dodgy landlords and obviously does not take into account the actual.facts this is a corrupt and unjust gob department. Bullies

Courtney J
QCAT is an absolute joke of a system. We went through QCAT because our landlord refused to return our deposit despite us leaving the house in immaculate condition. The only reason the landlord was keeping our rent was because she wanted vengeance for us breaking the lease early - this is a woman that we had to file a police report against because she was showing up at the property without permission and unannounced, and even harassed our soon to be landlords. We did everything by the book, including invested countless hours in photographing our evidence and making copies available for every person present. Our landlord showed up with a photo album containing pictures of items we had never seen before as her "evidence" for claims she never made until the day of our QCAT hearing. The judges at QCAT actually copied the pictures for her and gave them to us, meanwhile refusing to watch a 5 minute video that we made upon exiting the property, which would have cleared everything up because every claim she made was refuted in the video. They also did not look at any of our evidence and became annoyed and wanted us to hurry up when we tried to get them to look at our evidence. At one point, the judges agreed with us that the images she had of some curtains did not match the images of "damaged curtains" that she was claiming we did. The most absurd of her claims was that we broke a key in the door, so she had to replace every lock in the house and wanted us to compensate her for it. Yet, as I pointed out, she never claimed that a key was missing until that moment - there was no mention of a missing key upon the exit report and we had pictures and video of all of the keys being left on the counter upon our exit, as well as proof in the video that the door unlocked and locked. The judges seemed to be on our side, until suddenly at the end they weren't. They ended the case saying that "clearly, someone is lying and why would our landlord lie?". Um, to take our money, perhaps?! And that was it - they sided with her in full. I would NOT recommend going through QCAT.

David Cook
QCAT appointed ADA AUSTRALIA to be my mothers advocate in relation to my application to be my mothers administrator.
An employee of ADA Australia named Rebecca Anderson, was then given the task to be my mothers VOICE. Firstly on the ADA Australia's Facebook Page, it mentions that they wish to welcome their new partner The Public Trustee. That in itself in a Conflict Of Interest, especially since this Rebecca Anderson actually recommended The Public Trustee as my mothers Administrator, of course she would, it's their partner!
Then this Rebecca Anderson ignores my sisters view, opinions and comments who was noted as a POI in my application, then ignores the views, opinions and positive support for me to be my mothers Administrator of my mothers next door neighbor of 16 years who is also a nurse at the Mater Hospital and ignored the views, opinions and positive support of my mothers best friend of 35 years who has known me since I was 12.
All three supported my application & were left out of her submission to QCAT.
An ADVOCATE? I don't think so. Instead she opted to accept the views of my mothers older friend who had not spoken to my mother in over 3 years & their friendship had ceased. If that was not incompetent & far from an advocates responsibility for a fair VOICE for my mothers best wishes, she then had the hide to say that I was only willing to look after my mother (And sister who has schizophrenia) who suffers from Dementia in EXCHANGE for living in her house. How rude.
Then to TOP that off, she then says I should also be removed as my sisters Administrator and Guardian & the icing on the cake was that she said my mother had told her if she was to die my sister was to inherit everything.
My sister, my mum's neighbor, my mum's best friend and my 5 aunties all laughed at this ridiculous alleged conversation noting that my mother doesn't tell anyone about her personal wishes especially someone who had only met my mother a couple of times who came to take my sister to appointments & was always asked to stay outside until my sister was ready & refused entry into my mothers house.
A quick Google background check on Rebecca Anderson of ADA Australia shows that if any sibling or family member has a past criminal conviction then she would automatically reject their application & assumed instantly that they would rip them off.
A so called external investigation into my concerns was done by graham innis who supported the fact that she had never included the views and opinions of my mothers closest friends & had accused me of lying to him because I told him that my mothers old friend had not spoken to her for over 3 years, whom I tracked down because Logan Hospital thought she was my mothers EPOA but had no paperwork substantiating this & said was unable to do so anyway.
After speaking to her she asked where my mother was as she wanted to visit, which I had informed her of my mum's whereabouts & as my mother told him her old friend had recently visited (Because I had tracked her down) he mentioned in his report that I had lied. What an imbecile, he had no wisdom or investigative skills to add one & one together.
Then after all of this drama, I had posted all of her doings on social media & she had made a fake Facebook account to swear at me, call me names & threatened to display my past criminal convictions which would be a MASSIVE breach of the privacy act & her obligations & responsibilities given to her from QCAT & her role as a so called confidential advocate.
So thanks QCAT for appointing some nut & freak who stalked me & who threatened to release personal info that you gave her & for taking my $100 for my appeal that lapsed passed the time of the next hearing saying I had not yet paid only to discover and apologise that you had confirmed I had paid over the counter the very day I submitted my appeal.
After all of my experience with QCAT I can positively say, that the only Member who I feel is an asset and whom I have faith in, would be Member FORD. So Member Ford gets the 1 Star *

Brendan Cliff
Poor owner protection service

Kelly Buckman
My experience today with the QCAT court process was one of complete professionalism. The legal representative who heard and mediated the case was articulate and concise, he knew the tenancy act and applied it fairly and accurately. I felt heard and my views were taken fully into account. This was a case where the managing agent pressured by the owner, who was selling the property, decided to take from the bond of $3400 over $2000 in unjust and unwarranted claims of cleaning and gardening, hugely inflating cleaning and gardening charges. For a property that was left in A1 condition. Justice did prevail and this clever legal representative saw right through their actions and failure to follow the act.

Nathan Lemire
Staff are helpful and will answer your questions to an aedministative level. they do not and should not offer legal advice. comments here are unkind for such a busy court. prepare your case well and read the act for what you can claim and how to justify it.

Travel Review
What an absolute waste of time and money, I attended a hearing yesterday, the decision was made based on a balance of probability, Dr Collier completely ignored some of the arguments and some valuable evidence i had. All the way it was easy to see that he felt superior and better than everyone, very much so full of himself. Him and his female colleague entered into an almost private and ignoring discussion with the respondent. They both jumped to conclusions, and made a decision on probability rather than beyond reasonable doubt. It was a complete joke, these people come to work with no people skills and ZERO knowledge of procedures. They both told me I could not appeal the decision, when there is clearly an appeal form and process on the QCAT website!! I never been in presence of such incompetent, partial, and irrational government personnel!!! Now if I want to complain against that none sense I have to pay for the appeal another $330,00. This is the administration of incompetent people.
Queensland Corrupted Association of Theives (QCAT)

Shannon Williams
Very biased. Had proof that owner of property was not maintaining the property. Proof that because of lack of maintenance caused personal property damage even the entry form proved i was telling the truth. And still they gave it to the landlord. Even produce pictures that construction was going on at the house and the house was being gutted still didnt even account for fair wear and tear. Even receipts provided by owner confirmed that i was telling the truth. The owner is a real estate lawyer as i just discovered.

AND FROM BING.com

Stephen Garbett
Unbelievable with written formal information, but unqualified to really help anyone with the basics, one needs to be a Qualified Lawyer/Solicitor to properly understand what they say…, you are much better off seeking your own legal representation

Amanda Langley
Accepts unsubstantiated evidence from dodgy landlorda and obviously does not yake into accoubt the actual.facts this is a corrupt and unjust gob department . Bullies

Courtney J
QCAT is an absolute joke of a system. We went through QCAT because our landlord refused to return our deposit despite us leaving the house in immaculate condition. The only reason the landlord was keeping our rent was because she wanted vengeance for us breaking the lease early - this is a woman that we had to file a police report against because she was showing up at the property without permission and unannounced, and even harassed our soon to be landlords. We did everything by the book, including invested countless hours in photographing our evidence and making copies available for every person present. Our landlord showed up with a photo album containing pictures of items we had never seen before as her "evidence" for claims she never made until the day of our QCAT hearing. The judges at QCAT actually copied the pictures for her and gave them to us, meanwhile refusing to watch a 5 minute video that we made upon exiting the property, which would have cleared everything up because every claim she made was refuted in the video. They also did not look at any of our evidence and became annoyed and wanted us to hurry up when we tried to get them to look at our evidence. At one point, the judges agreed with us that the images she had of some curtains did not match the images of "damaged curtains" that she was claiming we did. The most absurd of her claims was that we broke a key in the door, so she had to replace every lock in the house and wanted us to compensate her for it. Yet, as I pointed out, she never claimed that a key was missing until that moment - there was no mention of a missing key upon the exit report and we had pictures and video of all of the keys being left on the counter upon our exit, as well as proof in the video that the door unlocked and locked. The judges seemed to be on our side, until suddenly at the end they weren't. They ended the case saying that "clearly, someone is lying and why would our landlord lie?". Um, to take our money, perhaps?! And that was it - they sided with her in full. I would NOT recommend going through QCAT.

Karl G
After a rental dispute from our landlord who we had already filed notice of breaches with through the RTA and who found her guilty of two breaches, the landlord tried to claim our bond when we vacated the property. The QCAT guidelines made clear that we would need to have evidence of all claims made against us and have clear references to it in the documentation that we were required to submit prior to our hearing date. My fiance and I spent literally hours upon hours preparing e-mails between ourselves and the landlord, text messages, etc. to dispute the claims that she put forward in her submission before the hearing. We were explicitly informed that no information would be accepted after the submission date or on the day. After preparing our evidence, post-noting it all and even writing page numbered contents to make it easier for the judge, the landlord changed all of the items she had originally put forward as being in breach of our bond ON THE DAY! I had filmed the entire house including doors, locks, walls, floors, etc. before we left and when I tried to submit it as evidence the QCAT staff hearing our case said, " If you want to submit video then we will keep your computer". I asked for an explanation and they told me that it would be evidence and that they would have to keep my computer and it wouldn't get returned! One look at the video footage for 5 minutes and they would have seen that all of her claims were false and closed the case. Instead our 20 minute hearing resumed. After this we were told to submit our evidence. We still were confident that she had no case as we had prepared thoroughly. Upon handing over our paperwork they turned to the landlord and she said, "I'm so sorry but I forgot to prepare my documents, am I able to print?". After yelling at her and telling her that that was against all protocol they then told her that they would make an exception in this case!! We couldn't believe it. Then, while their assistant was printing her documents the QCAT staff turned to us, held up our paperwork and said, "Do you expect us to read all this?". By now my blood was beginning to boil and my fiance said calmly, "no, we just prepared as much as possible to ensure that we could cover all of our bases". To which they snorted. Literally. When the landlord came back to the room with her printing she had a quote from a locksmith because apparently we broke the keys in the door and she had to change them. There was no evidence of a broken key or broken lock and we had the video (which they didn't accept) showing us entering the house and leaving all the keys in the kitchen drawer, we even had photos of the front door and keys - THEY RULED IN HER FAVOUR She also had a picture of a rolled up yoga matt in the dark with what looked like screwdriver stab marks in it and that she claimed were curtains - THEY RULED IN HER FAVOUR. This went on, as they summarily dismissed all of our evidence (didn't even look at it) and awarded in her favour with ZERO evidence and the fact that she changed all of her complaints on the day, which we also had evidence of. In the end, they awarded in her favour the full bond, meaning that despite the fact the RTA had served her with two breaches, she had not prepared any evidence prior and that she had changed her complaints from what she had originally WRITTEN DOWN, they still gave her our money! I wanted to appeal, however found out that we would have to pay another $300, file all of the paperwork, evidence, etc. just to be heard by these incompetent pieces of work all over again. QCAT reflect a failed system which sides with landlords over tenants in the majority of cases, even when tenants are well prepared and in the right. It's ironic that they were set up to combat the unfair system that had been proven to side overwhelmingly with landlords. Nothing has changed. If they abided by their own rules, the case would have been thrown out when the landlord presented no evidence. Go to a real court with real judges who if you want the right to a fair hearing. Avoid these amateurs!

Kelly Buckman
My experience today with the QCAT court process was one of complete professionalism. The legal representative who heard and mediated the case was articulate and concise, he knew the tenancy act and applied it fairly and accurately. I felt heard and my views were taken fully into account. This was a case where the managing agent pressured by the owner, who was selling the property, decided to take from the bond of $3400 over $2000 in unjust and unwarranted claims of cleaning and gardening, hugely inflating cleaning and gardening charges. For a property that was left in A1 condition. Justice did prevail and this clever legal representative saw right through their actions and failure to follow the act.